EasyHelp - Automated trouble shooting and diagnostics designed to minimize operator support costs
The EasyHelp support client is designed to provide a great user experience and simultaneously reduce operational expenditure in customer support: Slash OPEX and reduce the high volume of low complexity service calls through support centre optimization.
With the success of mobile broadband and it's adoption as a primary form of internet connectivity, the potential for providers globally is enormous. An ever increasing number of devices and emerging technologies mean the market shows no signs of slowing down. There is some concern surrounding overall profitability however. It is important for providers to closely review operational costs associated with mobile broadband and one key area that shows significant savings potential is in the area of customer support.
Fault detection and self-heal
Device testing and repair
Network testing and repair
Computer testing and repair
Client testing and repair
Clear feedback to end user
Clear problem classification to enable rapid support call resolution
Pinpointing of error to the correct supplier
