Birdstep EasyFlash - Standardising the USB modem install base
Birdstep EasyFlash enables the operator who has already deployed a range of devices and Connection Managers to standardize the install base and reduce support costs. It will perform installation on the PC, de-installation of an old/incompatible connection manager as well as "re-flashing" the modem, in one common and coherent flow for the end-user.
EasyFlash extends the lifetime and usefulness of USB modems by updating the Connection Manager software and device drivers stored on the modem. This means that the device can be reused for example on another laptop, and even on one containing an operating system released after the modem has shipped. This helps the operator to avoid customer confusion and support calls.
Simplify Customer Care by migrating all users to one Connection Manager
Sustainable engineering - extend the lifetime of USB modems already deployed
Future proof the user by replacing outdated drivers & software on the USB modem
Avoid expensive in-store visits from frustrated customers who have tried to move an "old" dongle to a new laptop
Minimize the volume of customer care calls by providing software update and modem reflash in a common coherent flow