Bring Up The Service Level! Stop The Churn!
Simply put, churn is a big problem. Churn means losing customers and kills revenue growth. Sure, we all know that. But do you know how bad churn really is and how much it can hurt the bottom line?
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Birdstep Joins the Open Mobile Alliance
We are pleased to announce that we have joined the Open Mobile Alliance (OMA) as a Full Member!
Represented by the whole value chain of the world's top mobile companies, OMA is a 200-member indust ...
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2011 Mobile Star Awards™
We are pleased to announce that we are entered in the Mobile Star Awards for the second consecutive year! This year's awards (the 10th Annual) honor the top Mobile Products, Success Stories and Vision ...
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Owning Our Mobile Broadband Destiny: Words From Our New CEO
My first three weeks at Birdstep have flown by quickly. It's been an exciting time of learning and discovery as I get settled in with the team.The reason why I chose to come to Birdstep is simple. We ...
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Birdstep goes to CommunicAsia
It's official! Birdstep is headed to Singapore and CommunicAsia 2011. We are excited to showcase our new connectivity and service management solution for mobile broadband providers, EasyConnect 3.1, a ...
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Avoiding the Bit-Pipe Trap
Going OTT for the Elusive Piece of the Pie Since the new millennium, operators have struggled to climb up the mobile data value chain and avoid the trap of becoming simply bit-pipes. With the flood o ...
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Slashing OPEX Through Support Centre Optimisation
Profitability for mobile broadband is at risk. The market is being squeezed hard from end users, as well as network equipment vendors. It's clear that operators must minimize costs to maintain profit ...
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Service quality: More important than price
Last week we addressed transparent, flexible and mobile billing options that put the customer in control of the data they pay for, as well as when and how. We learned that by offering more choice and ...
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Billing Transparency, Flexibility and Mobility – Making Customers Happy to Pay
The old adage is true. The bigger the fish tank, the bigger the goldfish grow. Add more food, oxygen and room, and the quicker the fish will grow. Can the same be said for subscriber numbers and ARPU ...
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Keeping Pace – and peace of mind – When introducing LTE
This time next week the Birdstep team will be in Barcelona attending Mobile World Congress 2011. The epicenter of all things mobile - certainly according the GSMA! It's a great show for us and we are ...
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