Case Home Care - Boost for Home Care Service Quality

Mobile technology introduces a revolutionary operational approach to home care. In addition to improved service quality, the savings were at least 3.5 man-years.

SafeMove enabled hospital, clinic and health centre staff real-time access not only to the Internet and e-mail, but also to vital organisational information systems such as patient information, lab results, house call related client software, the pharmacy system and materials management, both securely and irrespective of time or place. This chosen solution uses special 1 Mbps wireless network technology.

The project showed that use of mobile technology introduces a revolutionary operational approach to home care, and that use of real-time information considerably improves the quality of service received by the health care client. The impact on working time spent on preparing the following day’s home care tasks and queuing for computers was measured during the project. Measured according to these factors alone, and calculated for the hospital district as a whole, the total effect amounts to at least 3.5 and possibly up to 5 man-years. This newly freed-up work output can be channelled into providing care for an additional 25 weekly home care clients, providing additional direct client care, assessing client functional capacity or developing other areas of care work.

 

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