Customer&Client Analytic Tool
THE CHALLENGE
- Marketing department urgently needs detailed information on subscriber behaviour and effect of marketing programs
- Operational department need information on downtime, operating system complications for release and update management
BIRDSTEP´S SOLUTION
- Deliver a web based application for detailed analysis and presentation of connection and services utilization.
- Identify trends and successes
- Maintains records of each update request and transaction
THE BENEFITS
- Improved quality of clients in service
- Improved marketing programs
- More satisfied customers
REPORTS GENERATED IN THE TOOL
Report generation for:
- Active Update Users
- New Update Users
- Number of update requests
- Software upgrades downloaded
Tailor made reports
The server maintains records of each update request and transaction
Provides historical data and tracking for support purposes
Reporting Interface
- Selection of date ranges, report and graph type
- Reports are generated in the following format: HTML, .CSV and HTML Charts support